Getting treatment overseas is more than just selecting the right hospital it is a plan, a trip and even a paperwork process, and the assistance is needed all along the way. International patients and their families might have concerns about traveling to a new country, their new healthcare system, and treatment logistics.
Our International Patient Services staff ensure that your stay with us is as comfortable, smooth and stress free as possible. We will check your medical records, arrange online consultations, help with your medical visas and subsequently with your travel, accommodation, interpreter, hospital admission, and follow up care after your treatment.
We make your visit to India hassle-free and concentrate on every detail, leaving you to concentrate on your treatment and recovery in a patient centred approach.
Going to a different country for the treatment of disease can be a big decision. The International Patient Services team is here to ensure that your healthcare experience is smooth, comfortable and stress free.
Your first enquiry through to homecoming, we are always available to assist you on a one-on-one basis providing you with world-class medical care and extensive travel and logistical support.
Each of the international patients has an individual coordinator as a single point of contact during the treatment process.
Your coordinator helps you make appointments, documents, plans your treatments, admits you to the hospital, organizes your discharge and/or aftercare.
Patients can have a secure online consultation with our specialists prior to travelling to India. Your reports are sent to our medical team who will discuss your symptoms, give you a second opinion from a medical expert and advise on the most suitable treatment plan.
Our team will help the patient with the medical visa process by providing the medical visa invitation letter, guidance on documents required for medical visa, medical attendant visa assistance, medical visa extension assistance (if necessary), guidance for FRRO registration (if applicable).
Once you have been given your medical reports our experts devise an individual treatment plan and provide you with an honest quote for your treatment costs so you can plan your trip with confidence.
Airport transfers are available for hire if requested, to make their arrival as comfortable as possible. We also provide transportation from the airport to hospital, from hospital to hotel and from hotel to your follow-up appointment during your stay.
We assist patients and accompanying family members in finding safe, comfortable and affordable lodging near the hospital. There are several options depending on your preference, medical requirements and the cost.
For effective communication during treatment, professional interpreters are on hand at consultations, during hospitalisation and after treatment in various languages.
A multidisciplinary team of experienced specialists, surgeons, physicians, nurses, rehabilitation experts, nutritionists, and other healthcare professionals provide coordinated care, ensuring patient-specific treatment and comprehensive medical support.
Our specialists offer personalized nutrition counselling and rehab, such as physiotherapy, occupational therapy, speech therapy, or other supportive therapies, tailored to enhance your recovery based on your medical needs.
Our staff helps eligible patients to get treatment summaries, medical reports, invoices and other documents needed for reimbursement to insurance companies, employer-sponsored medical claims or for embassy processing.
Patients are given comprehensive medication counselling before discharge to support them after they leave the hospital, such as dosage and possible side effects.
Our specialists can watch how you recover, review your medical reports, respond to your questions and arrange long-term follow-up care if necessary — all through secure telemedicine consultations.
We want to help you feel as comfortable and at ease as you can during your treatment. We will provide you with compassionate care, coordinated care and ongoing support from your first consultation through to complete recovery so you can take a proactive step to focus on your health with confidence.
We feel that Outstanding Care is more than just treatment at our hospital. From the initial enquiry, treatment planning, throughout treatment and into recovery, our International Patient Support Services are tailored to offer complete support at every stage.
We work towards a seamless and stress-free experience of your complete care through personalised care co-ordination, expert medical guidance, travel and visa support, comfortable accommodation assistance, language interpretation, and follow-up services.
We are dedicated to provide the world class treatment to each and every international patient and offer them compassionate support, clear communication and peace of mind throughout their stay in India. No matter where you’re going, our expert staff is with you every step of the way, so you can concentrate on your health, recovery, and well-being.
Just let our International Patient Services team know and provide your medical reports. Our specialists will examine your case, arrange an online consultation if necessary and give you a personal treatment plan and an estimated cost before you travel.
Yes. We will issue the medical visa Invitation Letter officially and inform you regarding necessary documents required for medical visa application. We also help with Medical Attendant Visas for eligible accompanying family members.
Absolutely. Our experts arrange secure online consultation and provide expert second opinion, based on the review of your medical records, ensuring you make the right decision prior to travelling to India.
Yes. We can arrange an airport pick-up and will help you get registered and admitted to the hospital, as well as assist you in arranging accommodation and transportation to ensure smooth arrival, upon request.
Yes. We can recommend and arrange comfortable hotel, serviced apartments or guest house which are located near the hospital within your budget and preference.
Yes. There are a number of languages available for professional interpreter services to assist patients and family members to communicate with their physicians, nurses and other hospital staff during treatment.
YesYes. Our specialists review your medical records and then create a treatment plan that is customized to your needs and an estimated cost that you can count on, which means you will be able to plan your medical journey with peace of mind.
Yes. In case if your treatment requires you to stay longer in India, our team shall help you with FRRO registration process (if applicable) and provide the required medical documents for visa extension.
We don’t stop caring for you once you are home, and using telemedicine, we can still consult with you, provide follow-up appointments, review medical reports, offer medication advice, and coordinate with your local healthcare provider, if necessary.
Our International Patient Services team provides end-to-end support—from medical record review, online consultation, visa support, travel arrangements, accommodation coordination, interpreters, patient-specific care coordination and support, clear cost estimates, and post-treatment follow-up. We are dedicated to your medical journey in India being safe, seamless and patient centred.
